by Dr. Natalie | Jul 29, 2017 | Customer Experience, Customer Service, CX
In a mobile-oriented society where consumers thrive on social media and have come to expect instant communication, technology has become an increasingly important key to delivering effective customer service. Companies are using technology to meet customer demands for...
by Dr. Natalie | Jan 28, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, Facebook, ROI of Social Media
LiveOps® Engage™ is the industry’s first single, integrated, multichannel desktop, built with both the agent and the customer in mind. LiveOps Engage simplifies the user experience to increase agent productivity and improve customer experience across all channels on a...