by Dr. Natalie | Dec 22, 2013 | Dr. Natalie's Blog
Relationships are an important part of every business, they always have been, but now-a-days relationships are more important than ever because your competitors are never more than a few clicks away. You may have heard of CRM software already, but there is a good...
by Dr. Natalie | Dec 16, 2013 | Dr. Natalie's Blog
Twitter keeps revamping its program ‘Twitter for Business’ frequently. Whether it’s small or big business, use of Twitter is on the rise. According to Constant Contact survey, 25 percent small business owners see Twitter effective for their business in 2013, while in...
by Dr. Natalie | Dec 14, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Thanks for checking back in, lives dive right back in to the final part of this study! 3. Get Credit for Delivering Great Experiences Social media isn’t just for fun anymore; it has evolved into a critical channel for customer outreach and customer feedback. Social...
by Dr. Natalie | Dec 7, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
The Consumer Advocacy Stage Research shows that while a customer might be temporarily “loyal,” that loyalty may not necessarily translate into consumer advocacy, the last stage in the new customer lifecycle. If the customer experience is good, often brand advocates...
by Dr. Natalie | Dec 1, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Welcome to Part 4 of this topic! I hope you’re finding it informative so far. 3. Deciding When (and When Not) to Take Action on Customer Feedback Almost all businesses collect feedback from their customers. The problem is that few incorporate that feedback into their...