by Dr. Natalie | Feb 2, 2016 | Digital Disruption, Dr. Natalie's Blog, Leadership, Organizational Change Management
Capgemini University is recipient of the prestigious Brandon Hall Group Excellence Awards. It is being recognized for outstanding learning programs in two categories and for its contribution to developing innovative and business focused learning programs. Capgemini...
by Dr. Natalie | Feb 2, 2016 | Customer Experience, Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Leadership, Mobile Apps, Mobile Commerce
Helpshift’s customer support platform for mobile shares proprietary data reveals the importance and impact of in-app support for the mobile industry. Helpshift’s team of data scientists polled the company’s entire install base of 1.3 billion devices, monitoring...