by Dr. Natalie | May 3, 2011 | Dr. Natalie's Blog
Title: SobCon 2011 ChicagoLocation: Hotel 71 in Chicago, ILLink out: Click hereStart Date: 2011-04-29End Date: 2011-05-01
by Dr. Natalie | May 1, 2011 | Presentation Slides
1. Calculating the ROI forSocial Customer Service:How to Combine Strategy with ROI to AccelerateExecutive ApprovalBy Dr. Natalie Petouhoff and Kathy HerrmannMay 2011 2. ContentsThe Challenge: Making a Business Case for Social Customer Service...