In this episode of The eCommerce Customer Experience Podcast, Dr. Natalie Petouhoff, Customer Experience of Software Sales, Sales Enablement, and
We just got a note from our publisher — 10 awards and counting… for our book Empathy in Action Feeling
Original Article DCX Podcast #9 Welcome to the DCX podcast, where I interview leaders in the customer experience base about
Dr. Natalie Petouhouff, joins our host, Diane Helbig, to share 4 key ways to keep and retain employees and customers
Original Article on Literary Hub Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers and writers
In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing
Empathy is a conscious act. It’s a commitment you make to understand a person in the context of their own
Original Article on Customer Bliss In a recent Linkedin Live conversation, I spoke with Natalie Petouhoff, a senior customer experience strategist and business
Original Article by Jon Arnold I’ve been reading an advance copy of Empathy in Action, and while I don’t write
Original Article by Valoir Incorporated Valoir’s State of Digital Transformation study published in Fall 2021 found that the biggest challenges
Original Article by Zeus Kerravala Customer experience (CX) has become the overwhelming top initiative for business leaders. CX is now
