Here are the five customer service trends that stood out to me:
How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report Great products are powerful building blocks for any successful business. But these days, even the best products can’t satisfy customers on their own. The Fourth...
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Create new business models with customer service and connected devices
In the age of digital transformation, all executives should be asking themselves, “How will our business be disrupted?” Some businesses are taking a wait-and-see approach, often because they aren’t sure how digital technologies like IoT apply to them. This...
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Calling #ServiceTrailblazers For Dreamforce 2018!
Dreamforce 2018 is here! And there's so much to do and see! To get the most out of the week I've put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar! They span the world of customer service and are curated for...
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Five Steps to Strategically Choose AI For Customer Service
AI and customer service; it’s a hot topic! But when I talk to customers, they say, “ I get there’s something to AI and customer service, but how do I deliver business results and value with AI? ” If you are wondering how AI can move the needle on [...] Click here to...
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Why Artificial Intelligence is an Agent’s New Best Friend
Let’s face it. The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through other channels; email, text, web chat, Facebook Messenger, WeChat… When customers reach out to an agent, they need help...
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Five Steps to Strategically Choose AI For Customer Service
AI and customer service; it’s a hot topic! But when I talk to customers, they say, “I get there’s something to AI and customer service, but how do I deliver business results and value with AI?” If you are wondering how AI can move the needle on the metrics you get...
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Best [EBOOK] Disruption Revolution: Innovation, Entrepreneurship, and the New Rules of Leadership Best Sellers Rank : #2 PDF books
Best [EBOOK] Disruption Revolution: Innovation, Entrepreneurship, and the New Rules of Leadership Best Sellers Rank : #2 PDF books 1. Best [EBOOK] Disruption Revolution: Innovation, Entrepreneurship, and the New Rules of Leadership Best Sellers Rank : #2 PDF books 2....
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Guest Post: 4 Winning CRM Strategies to Improve Customer Acquisition
Acquiring customers is a prerequisite for business success. How efficiently you do it can make or break your business. In fact, customer acquisition cost is one of the metrics that can determine whether your business succeeds or fails, says KISSmetrics cofounder Neil...
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Why Artificial Intelligence is an Agent’s New Best Friend
Let’s face it. The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through other channels; email, text, web chat, Facebook Messenger, WeChat… When customers reach out to an agent, they need help...
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Visual IQ: 8 Experts On How to Measure People-Based Marketing Impact
Visual IQ: 8 Experts On How to Measure People-Based Marketing Impact 1. Experts on How to Measure People-Based Marketing Impact 8 Sponsored by A NIELSEN COMPANY Best Practices for Embracing a People-Based Approach 2. FOREWORD – RETHINKING MEASUREMENT All the best,...
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Guest Post: Keys for Preventing Multi-Platform Duplicate Content Problems
Duplicate content has long been a concern for marketers looking to improve their Google rankings, but now Twitter has announced new restrictions on how users may automate tweets as well. Users can no longer tweet the same content from multiple accounts, but can only...
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