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Recent Posts

Creating An ROI For Human Capital And Organizational Change Projects: Part 2

I was working at a company and asked to do several things. First was to recruit 100 engineers. That may not seem like a lot, but for every 100 people we interviewed we had 1 person accept. So it took interviewing 1000 people to obtain 100 engineers. Part … [Read More...]

ROI of Human Capital and Organizational Change Management: My Personal Story

I was working for a company that had found themselves in a situation where they had poor morale. Raises were few, partially because of the economy and … [Read More...]

Guest Post and Infographic: How AI Changed Customer Service

You can make or break your business’s future by how well, or how poorly, you treat your clients. But you have a lot on your plate, too—even more as you manage the endless technology needs that seem to be developing overnight.     That’s why artificial … [Read More...]

Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

Whether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an … [Read More...]