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Calling #ServiceTrailblazers For Dreamforce 2018!

Dreamforce 2018 is here! And there's so much to do and see! To get the most out of the week I've put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar! They span the world of customer service and are … [Read More...]

Why Artificial Intelligence is an Agent’s New Best Friend

Let’s face it. The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through … [Read More...]

Protected: Calling #ServiceTrailblazers For Dreamforce !

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Guest Post: Keys for Preventing Multi-Platform Duplicate Content Problems

Duplicate content has long been a concern for marketers looking to improve their Google rankings, but now Twitter has announced new restrictions on … [Read More...]