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Protected: Calling #ServiceTrailblazers For Dreamforce !

This content is password protected. To view it please enter your password below: Password: … [Read More...]

Five Steps to Strategically Choose AI For Customer Service

AI and customer service; it’s a hot topic! But when I talk to customers, they say, “I get there’s something to AI and customer service, but how do I … [Read More...]

Why Artificial Intelligence is an Agent’s New Best Friend

Let’s face it. The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through other channels; email, text, web chat, Facebook Messenger, WeChat… When customers reach out to an agent, … [Read More...]

A New Flying Car By Google’s Co-Founder Larry Page, Cora

Remember the flying cars in the TV series the Jetsons? Flying cars are not just for cartoons anymore! Google's co-founder, Larry Page, has launched an … [Read More...]