Get A Free Dr. Natalie Report on Social Customer Experience

Find my recent book on Amazon

Recent Posts

Guest Post and Infographic: How AI Changed Customer Service

You can make or break your business’s future by how well, or how poorly, you treat your clients. But you have a lot on your plate, too—even more as you manage the endless technology needs that seem to be developing overnight.     That’s why artificial … [Read More...]

Guest Post: Why Businesses Can’t Strive Without Social Media

Few years back, businesses had to seek the assistance of external agencies such as marketing and advertising research firms in order to promote the … [Read More...]

ROI of Human Capital and Organizational Change Management: My Personal Story

I was working for a company that had found themselves in a situation where they had poor morale. Raises were few, partially because of the economy and as a result, people were working very hard and not feeling appreciated. HR came to me to ask what to do. … [Read More...]

Guest Post: 10 Of The Best Best Marketing Tips From Apple

If you're in the business of developing new and improved ways to market your company, we have 10 tried & tested strategies for you, that worked … [Read More...]