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Recent Posts

Guest Post: 1202 Social Media Alone is Not Enough. Your Small Business Needs a “Big” Website

Social Media has truly been a game changer in how businesses connect with their customers. What used to be a cumbersome and expensive activity has been made very easy, but at the same time it has also become a constant battle for customer … [Read More...]

Guest Post: How Social Media Has Changed Customer Service

The emergence of the 1-800 number changed the customer service game fifty years ago. It enabled customers to directly reach out to the companies they … [Read More...]

Genesys Acquires Interactive Intelligence- Good Move for Both Companies

Genesys (www.genesys.com), a customer experience, omnichannel and contact center solution and Interactive Intelligence Group Inc. (www.inin.com), a customer engagement and global leader of cloud and on-premise solutions for  communications and … [Read More...]

Guest Post: Friendly Employees & Happy Customers: Gain a Competitive Edge

Whether your business is booming or you’re experiencing a lull in consumer spending, it is important to defend your position in the market and remain … [Read More...]