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Dreamforce 2014 #D14: Benioff Announces Customer Success Platform

One of the many scoops at Dreamforce this year is the announcement of the Customer Success Platform. The idea behind what Salesforce is offering is that companies and brands need a way to connect with their customers in new ways. There are nearly … [Read More...]

Oracle OpenWorld #OOW14 Customer Experience Wrap-Up

Why is CX or Customer Experience So Important Today? Attending OpenWorld 2014 brought to mind the importance of making sure your customer-facing … [Read More...]

ServiceSource Announces Customer Service Success Management Platform Powered by Salesforce1

The Dreamforce-related announcements are already starting to come in. Today ServiceSource announced a Customer Success solution powered by Salesforce1. Mike Rosenbaum, EVP, Salesforce Platform said, "The Salesforce1 Customer Platform is a game changer for … [Read More...]

Teradata Announces A Query Grid Software For Seamless Orchestration of Analytics Processing

Teradata, the big data analytics and marketing applications company, today announced thatTeradata® QueryGrid.™  Now seamlessly orchestrates analytic … [Read More...]