ROI of Social Media, Return on Investment, Social Media, Social CRM, SCRM, Customer Service, PR, Marketing, Social Business, Thought leadership, White papers, Forrester, Weber Shandwick, Management Consultant,

Need a speaker to inspire, motivate and educate your group? Dr. Natalie provides unique and tailored content directed at meeting your organization’s goals. Dr. Natalie has been writing and speaking about customers, companies and how they affect your bottom-line for … [Book Dr Natalie...]
Books Dr. Natalie has authored: The Leadership Advantage, AMG Press, 2007 (Wrote for Hitachi Executives) Reinventing Your Contact Center: Managers Guide To Managing Multi-Channel Contact Centers, Prentice Hall, 2006 Integrating … [Read More...]

Business TV and Radio Guest Expert Dr. Nat is a leading expert, often quoted in the press and provides commentary as a guest … [Read More...]
Dr. Natalie in the news… Who’s Quoting Dr. Natalie… Social Customer Service: The Pivotal Driver of The Social Enterprise: Listen to the recording HERE. Dr. Natalie Petouhoff, program director of social media executive … [Read More...]
I had a chance to "sit down" with top social media expert Mari Smith. It was a pleasure and a privilege to chat with Mari while we discussed the future of Facebook (Brands, you don't want to miss Mari's insight here, especially on what she would like to … [Read More...]
I had the opportunity to interview Mike Krigsman and Vala Afshar at the NMX Conference about their views on the intersection of the social consumer … [Read More...]
The social customer is a radically new breed of consumer. They post online in e-review sites, in public forums, on blogs, on Facebook and Twitter. They don’t hold back. And these unabashed posts are in the open for everyone to see—other potential and … [Read More...]
Wondering what brands are the most engaged on Twitter - this New York Times article explores that? We did too. I began the study by looking at the … [Read More...]
Legal Stuff | Copyright © 2013 All rights reserved. | Site Configured by Softduit Media