ROI of Social Media, Return on Investment, Social Media, Social CRM, SCRM, Customer Service, PR, Marketing, Social Business, Thought leadership, White papers, Forrester, Weber Shandwick, Management Consultant,

Need a great guest expert who has a unique and controversial point of view on just about everything? Dr. Natalie's your best bet! Dr. Natalie can comment on the latest on Twitter, Facebook, IPO's in Social Media, or just plain old BAD Customer Service... … [Book Dr Natalie...]

Need a speaker to inspire, motivate and educate your group? Dr. Natalie provides unique and tailored content directed at meeting your organization’s goals. Dr. Natalie has been writing and speaking about customers, companies and how they affect your bottom-line for … [Book Dr Natalie...]
Dr. Natalie in the news… Who’s Quoting Dr. Natalie… New York Times, Customer Service? Ask a Volunteer Business Week, Extreme Customer Service USA Today, More Marketers Use Social Networking To Reach … [Read More...]
Books Dr. Natalie has authored: The Leadership Advantage, AMG Press, 2007 (Wrote for Hitachi Executives) Reinventing Your Contact Center: Managers Guide To Managing Multi-Channel Contact Centers, Prentice Hall, 2006 Integrating … [Read More...]

Business TV and Radio Guest Expert Dr. Nat is a leading expert, often quoted in the press and provides commentary as a guest … [Read More...]
I’m excited about speaking at the Automotive Social Media Summit, hosted by Thought Leadership Summits (TLS). Here's more details: http://www.tlsummits.com/2012socialmedia/index.html and http://www.tlsummits.com/2012customercentricity/index.html Now … [Read More...]
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