Get A Free Dr. Natalie Report on Social Customer Experience

Find my recent book on Amazon

Recent Posts

The need and risks to transforming digital business models

Is Reddit’s Controversy About the Content or the Digital Revenue Model?

Reddit’s forums are famous for hosting some of the most vibrant and some of the most disturbing (my personal opinion) discussions on the Web. The New York Times article by Jason Henry stated, "Mr. Huffman reappeared last Friday as chief executive to pull … [Read More...]

TeleTech Survey Results: The Mobile Customer Experience Imperative

The study found that while just 1.4 percent of retail bank customers currently use their mobile devices for video chat sales or service support, … [Read More...]

Microsoft Acquires FieldOne Systems LLC To Create Better Customer Service Experiences Via IOT and Analytics

How many of you have waited for the "cable guy" or "phone person" or experienced customer service that just wasn't close to being the experience you wish the brands you do business with would provide? Most people have had at least one, and in many … [Read More...]

Microsoft Dynamic’s Strategic Alliance with Lithium

It's true - to deliver on a brand promise of excellent customer experience, it takes a village.  And it makes perfect sense that Microsoft Dynamics … [Read More...]