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Recent Posts

Time Inc. Acquires MySpace: It’s All About the Customer Data

Were you unsure MySpace still existed? Time Inc., who is the owner of Time, Fortune, and People magazines, has acquired Viant. Viant is the parent company of Myspace. So why would Time Inc do that? My sources say that it's all about the data! News … [Read More...]

JIVE DELIVERS ENRICHED INTERACTIVE INTRANET AND CUSTOMER ADVOCATE SOLUTIONS ACROSS DEVICES

Jive Software, Inc. announced the latest release of its industry-leading internal and external community solutions, including a bold and beautiful … [Read More...]

New Report: The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels

The word "agile" has been part of may conversations when it comes to software. This new report looks at the importance of agile customer care. What exactly does agile customer care and agile customer experience mean? Traditional Customer Care Solutions … [Read More...]

Capgemini University is The Recipient of the Prestigious Brandon Hall Group Excellence Awards

Capgemini University is recipient of the prestigious Brandon Hall Group Excellence Awards. It is being recognized for outstanding learning programs in … [Read More...]