Dr Natalie

Book Dr. Natalie as a Guest Expert for Your TV or Radio Segment

Need a great guest expert who has a unique and controversial point of view on just about everything? Dr. Natalie's your best bet! Dr. Natalie can comment on the latest on Twitter, Facebook, IPO's in Social Media, or just plain old BAD Customer Service... Because … [Book Dr Natalie...]

Dr. Natalie Speaking

Booking Dr Natalie as a Speaker

Need a speaker to inspire, motivate and educate your group? Dr. Natalie provides unique and tailored content directed at meeting your organization’s goals. Dr. Natalie has been writing and speaking about customers, companies and how they affect your bottom-line for … [Book Dr Natalie...]

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In The News

Dr. Natalie in the news… Who’s Quoting Dr. Natalie… New York Times, Customer Service? Ask a Volunteer Business Week, Extreme Customer Service USA Today, More Marketers Use Social Networking To Reach … [Read More...]

Books, Research & Articles

Books Dr. Natalie has authored: The Leadership Advantage, AMG Press, 2007 (Wrote for Hitachi Executives) Reinventing Your Contact Center: Managers Guide To Managing Multi-Channel Contact Centers, Prentice Hall, 2006 Integrating … [Read More...]

DrNatalie

Who I Am

Business TV and Radio Guest Expert Dr. Nat is a leading expert, often quoted in the press and provides commentary as a guest … [Read More...]

Recent Posts

Social Media Club LA presents “Loving Your Customers: Social CRM”

The Social Media Club/LA (SMCLA) today announced it will present, in cooperation with sponsor SAP, a panel discussion on social customer relationship management (CRM) titled “Loving Your Customer.”  In this second SMC_LA presented panel discussion of … [Read More...]

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