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Recent Posts

How GM Uses Social Media to Listen and Engage Customers

Having worked for GM years ago and lived in Detroit, the motor capital, it was really interesting to see how GM is using social media to listen and engage customers - in marketing as well as customer service. This new case study shows the depth and … [Read More...]

Our Planet Deserves Our Best Thinking: Apple is Leading the Way

We expect perhaps Apple to always creating the next device. But Apple is up to more than that. They take the same innovative approach to the … [Read More...]

Capgemini Releases the World Retail Banking Report 2016: Customer Experience

Capgemini and Efma today released the 2016 World Retail Banking Report (WRBR). The comprehensive survey data in this report, gathered from polls of 16,000 customers in 32 countries, as well as over 140 industry executives around the world, is designed to … [Read More...]

NICE Wins Four Prestigious Stevie® Awards for Sales & Customer Service

NICE Systems announced that it has received four prestigious Stevie® Awards for Sales & Customer Service. NICE won three Silver Stevie® Awards in … [Read More...]