by Dr. Natalie | Apr 29, 2013 | Dr. Natalie's Blog
TweetAs businesses adopt social media, executives are asking to substantiate the budget requests. While most corporate initiatives require a business case and estimated return on the investment to a business, social media is one initiative that many business leaders...
by Dr. Natalie | Feb 27, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, ROI of Social Media, Webinars
TweetCalling all support and marketing professionals! Want to learn how you can reduce support costs, while improving customer acquisition and retention? www.GetSatisfaction.com VP of Product Marketing, Scott Hirsch, interviewed yours truly about how you can leverage...
by Dr. Natalie | Feb 15, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, ROI of Social Media, Webinars
TweetCustomer Service Professionals need to understand how the customer experience impacts the bottomline. Agents are the frontline for most companies and this research study found that agents with better technology provide better customer experiences. According to a...
by Dr. Natalie | Jan 26, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, Webinars
TweetCustomer Service and Customer Experience, especially in the age of Social Media is one of the most important capabilities a company can develop. But the ability to provide great customer experiences isn’t new. But thanks to social media your customers are now...
by Dr. Natalie | Jan 18, 2013 | Customer Experience, Dr. Natalie's Blog, ROI of Social Media, Webinars
TweetProving Social Media ROI: What is Engagement Worth? How can you conclusively demonstrate the return on your social media investment? Research performed for The Social Customer Engagement Index 2012 revealed that two of the biggest obstacles in engaging with...
