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Constellation ShortList™ Customer Service and Contact Center Software

Constellation ShortList™ Customer Service and Contact Center Software

TweetConstellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList™ for Customer Service and Contact Center Software. The program offers buyers of technology a list of offerings to...
Innovations in Performance Management: Verint’s Workforce Optimization

Innovations in Performance Management: Verint’s Workforce Optimization

TweetWhy is this announcement so important? Verint® Systems Inc.  announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and...
Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions

Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions

TweetCloud-Based Customer Service and Customer Experience. Verint® Systems Inc. announced its acquisition of Contact Solutions, a leading provider of real-time, contextual customer care solutions. The combination of Contact Solutions advances the Verint Customer...
Communities Add Business Value: Verint Advances Customer Engagement Optimization Portfolio with New Release of Telligent Social Community Software

Communities Add Business Value: Verint Advances Customer Engagement Optimization Portfolio with New Release of Telligent Social Community Software

TweetVerint System, Inc and Selligent announced a major new release of its Telligent Community™solution. Among the latest advancements to the Telligent Community are the new community management tools and user experience capabilities, workflow enhancements, new...
Consumers Can Research a Company and Schedule Appointments Faster and Easier

Consumers Can Research a Company and Schedule Appointments Faster and Easier

TweetOften times, as a customer, you want to know a little bit more about what a company offers and when you find that information you want to be able to act on it.  With the  partnership between Verint and TimeTrade, customers will have more seamless omnichannel...

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