by Dr. Natalie | Feb 1, 2016 | Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Twitter
How does Twitter make money? Good question. Many companies use it for Customer Service – as consumers have figured out it’s a great place to embrace a company into fixing a customer service issue that has not been resolved or just to get the brand’s...
by Dr. Natalie | May 21, 2015 | B2B Customer Success Management, Chief Revenue Officer, CMO, Conferences, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, Online Communities, Organizational Change Management
Social Customer Care Social Customer Care, simply put, has become an expectation amongst consumers. Social Customer Care is one of the most important aspects of the customer experience. Telling your community that you’re accessible on social channels delivers a...
by Dr. Natalie | Feb 20, 2015 | Chief Revenue Officer, Customer Experience, Dr. Natalie's Blog, Leadership, Organizational Change Management, ROI of Social Media, Social Media Education, Social Networks, Social Selling
In speaking to many sales leaders and sales reps (especially outside of Silicon Valley) they were wondering, “Would social selling make a difference to my sales organization and our sales results?” Having been in the “social media / digital...
by Dr. Natalie | Jun 30, 2014 | Dr. Natalie's Blog
The keys to New Belgium Brewing’s success are not just the beers it creates. It’s also having a focus on environmental responsibility and dedication to modeling core values and beliefs as part of the everyday culture involved in brewing “green” beer. New Belgium...
by Dr. Natalie | Apr 18, 2014 | Big Data, Dr. Natalie's Blog, Facebook, Social Good
The GreenPeace Report puts technology companies into groups of energy use: Dirty Energy, Middle Of The Road and Green Innovators. As an analyst, we talk a lot about the newest types of software, computers and gadgets of which need energy to run. And there is real...
