by Dr. Natalie | Jan 29, 2015 | Customer Experience, Customer Service, Dr. Natalie's Blog, Online Communities, Owned Communities
TweetRackspace chose to implement a global online community powered by Zimbra to provide its customers with a central place to share questions, discuss challenges, rate content and provide feedback about Rackspace’s products. This community focuses on scalable...
by Dr. Natalie | Dec 17, 2014 | B2B Customer Success Management, CFO, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Dr. Natalie's Blog
TweetEach year at our conference, Constellation’s Connected Enterprise, companies submit case studies in several categories, including next generation customer experiences. This post is about how Rackspace, who was a SuperNova Award Winner for Next Gen Customer...
