by Dr. Natalie | Nov 14, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Join me for the upcoming webinar, “How Visual Self-Service Drives Great Customer Experience.” This is a must-not-miss for brands and businesses looking to up their Customer Experience strategy. If you’re a regular follower of my work, you already...
by Dr. Natalie | Sep 17, 2012 | Customer Service
Move Over Siri, Lola and Nina Are Making Waves in Customer Service Siri wasn’t made for customer service, but her release inadvertently revealed a huge opportunity for companies to develop the future support channel of choice. This opportunity is the ability to...