by Dr. Natalie | Jan 19, 2016 | Analytics of Everything, B2B Customer Success Management, Big Data, CEO, Chief Revenue Officer, CIO, CMO, Conferences, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Digital Marketing, Dr. Natalie's Blog, IOT, Leadership, Marketing Software
I’m here with my colleagues, Holger Mueller @holgermu and Doug Henschen @DHenschen, covering the #OracleCloud Summit 2016 in NYC at the Waldorf Astoria @WaldorfNYC. (BTW the Waldorf Astoria has great customer service!!!) MY POV: My overall take away is that...
by Dr. Natalie | Jan 5, 2016 | CRM, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Leadership, Organizational Change Management, Systems Integrators
Capgemini and onio: Capgemini announced the acquisition of oinio, one of Europe’s leading Salesforce partners. This acquisition will expand Capgemini’s Digital Strategy Group growth by augmenting Capgemini’s capabilities in providing digital transformation...
by Dr. Natalie | Sep 3, 2015 | Big Data, Chief Revenue Officer, CMO, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Dr. Natalie's Blog, ROI of Social Media, Social Business and Social Media Case Studies, Social Networks, Social PR, Marketing and Advertising
Welcome back to part two of my vendor profile on Bluenose. Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Product/Solution Footprint...
by Dr. Natalie | Sep 1, 2015 | B2B Customer Success Management, Content Marketing, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, ROI of Social Media, Social CRM
In the next part of my series, I’d like to feature Bluenose. Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose’s...
by Dr. Natalie | Apr 15, 2015 | Big Data, Chief Revenue Officer, CIO, Digital Marketing, Internet of Things, Marketing Software
With all the data and all the opportunity, it’s really necessary to have someone focus on getting most out of that data. Otherwise, as other’s have coined, you end up with a data lake – a bunch of data but not in context and not useable in providing...
