by Dr. Natalie | Aug 5, 2015 | Crossing the Chasm, Digital Disruption, Dr. Natalie's Blog
We Are Out of The Hype Cycle: Digital and Social Applications Must Solve Business Issues: I know when I first started to learn about social media and digital applications, I could see how they could change business. It made sense to me. I think because I am an early...
by Dr. Natalie | Sep 25, 2013 | Big Data, Customer Experience, Marketing Software, Social Media Monitoring, Social PR, Marketing and Advertising
In this webinar with Crimson-Hexagon, I walk through seven steps that help brands create powerful customer experiences as well as where the ROI is… which seems to be difficult for some people to see where the return on integrating social media into a business is...
by Dr. Natalie | Feb 15, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, ROI of Social Media, Webinars
Customer Service Professionals need to understand how the customer experience impacts the bottomline. Agents are the frontline for most companies and this research study found that agents with better technology provide better customer experiences. According to a...
by Dr. Natalie | Nov 13, 2012 | Webinars
I thought my readers might be interested in attending an upcoming complimentary webinar featuring myself, “How to Make a Business Case for Social Media Analysis” on Thursday, November 15 at 12:00pm EST (9:00am PST). Space is limited. Reserve your webinar...