by Dr. Natalie | Dec 18, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #6: Create Extraordinary Customer Responsiveness For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… Social Media for Customer Service...
by Dr. Natalie | Dec 7, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #5: Proactive Monitoring Of PR Events And Leaks, Leverage Customer Feedback And Customer Data To Facilitate Customer Loyalty For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service and PR,...
by Dr. Natalie | Dec 4, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #4: Less Missed Trends, More Cross-Department Input, More Business Insight And Foresight For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read...
by Dr. Natalie | Nov 30, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #3: Lessen Customer Churn, Lessen Lost Sales, Lessen Brand Damage For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… Everyone knows that a...
by Dr. Natalie | Nov 27, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #2: Reduce The Impact Of Customer Service Call Volume Explosions By Utilizing Social Customer Service Your Customer Service organization is highly trained to interact with customers via all channels of communication and from a common knowledge base....