by Dr. Natalie | Jun 2, 2011 | Customer Service, Dr. Natalie's Blog, ROI of Social Media, Social CRM, Social PR, Marketing and Advertising
TweetOne of my favorite topics is talking about how social media is really changing business. Having looked at this topic for a number of years now I still surprised that more people aren’t familiar with building the business case for social media. Regardless of...
by Dr. Natalie | Nov 12, 2009 | Featured, Leadership, ROI of Social Media, Social CRM
TweetWhile I as attending Oracle OpenWorld, I had a chance to talk with Brent Leary. In this interview, Brent shares his thoughts on social CRM, where companies are and where they need to go: How social CRM is lending itself to mobile devices How smart phones have...
