by Dr. Natalie | Dec 4, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #4: Less Missed Trends, More Cross-Department Input, More Business Insight And Foresight For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read...
by Dr. Natalie | Nov 30, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #3: Lessen Customer Churn, Lessen Lost Sales, Lessen Brand Damage For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… Everyone knows that a...
by Dr. Natalie | Nov 27, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #2: Reduce The Impact Of Customer Service Call Volume Explosions By Utilizing Social Customer Service Your Customer Service organization is highly trained to interact with customers via all channels of communication and from a common knowledge base....
by Dr. Natalie | Nov 15, 2012 | Dr. Natalie's Blog, Dr. Natalie's Favorite Book Reviews, Social Analytics, Social Business and Social Media Case Studies, Social Commerce, Social CRM, Social Media & Digital Comm Education
Wondering about a field guide to transforming your organization into a social business? Check out SOCIALIZED! How the Most Successful Businesses Harness the Power of Social by Mark Fidelman. Authored by Forbes.com writer Mark Fidelman, this 288-page “playbook” is...
by Dr. Natalie | Nov 9, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #1: Use Social Customer Service To Reduce Customer Service Costs Customer Service is in an “always on” state and is available to your customers. In social media there is a ratio people who interact. That ratio is about 1% post, 10% interact and 90%...