by Dr. Natalie | Oct 3, 2014 | Big Data, Chief Revenue Officer, CMO, Conferences, Content Marketing, Customer Experience, Customer Service, Customer Service Agents, Digital Marketing, Dr. Natalie's Blog, Events, Marketing Automation, Marketing Optimization, Marketing Software, Organizational Change Management
Why is CX or Customer Experience So Important Today? Attending OpenWorld 2014 brought to mind the importance of making sure your customer-facing organizations are really focused on the customer. While this may seem like a very obvious thing to say, most studies show...
