ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 2)

ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 2)

Tweet  Welcome back to Part 2 of my vendor profile of ServiceSource®. If you’d like the full report, just scroll to the bottom of this post! Customer Success Management Field Sees Tremendous Growth Through conversations with clients, prospective buyers,...
ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 1)

ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 1)

TweetI’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor. In addition to an overview of the...
Dreamforce 2014 #D14: Benioff Announces Customer Success Platform

Dreamforce 2014 #D14: Benioff Announces Customer Success Platform

TweetOne of the many scoops at Dreamforce this year is the announcement of the Customer Success Platform. The idea behind what Salesforce is offering is that companies and brands need a way to connect with their customers in new ways. There are nearly trillions of...
ServiceSource Announces Customer Service Success Management Platform Powered by Salesforce1

ServiceSource Announces Customer Service Success Management Platform Powered by Salesforce1

TweetThe Dreamforce-related announcements are already starting to come in. Today ServiceSource announced a Customer Success solution powered by Salesforce1. Mike Rosenbaum, EVP, Salesforce Platform said, “The Salesforce1 Customer Platform is a game changer for...

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