by Dr. Natalie | Aug 9, 2015 | B2B Customer Success Management, CFO, Chief Revenue Officer, Customer Experience, Customer Service, Dr. Natalie's Blog, Organizational Change Management, Social Business and Social Media Case Studies
Welcome back to Part 2 of my vendor profile of ServiceSource®. If you’d like the full report, just scroll to the bottom of this post! Customer Success Management Field Sees Tremendous Growth Through conversations with clients, prospective buyers, system...
by Dr. Natalie | Aug 6, 2015 | B2B Customer Success Management, Chief Revenue Officer, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Organizational Change Management, Social Business and Social Media Case Studies, Social PR, Marketing and Advertising, Social Selling
I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor. In addition to an overview of the vendor,...
by Dr. Natalie | Nov 17, 2014 | B2B Customer Success Management, CEO, Customer Success Management, Dr. Natalie's Blog
ServiceSource® (NASDAQ:SREV), a leader in recurring revenue and customer success management, today announced that its Board of Directors named Christopher M. Carrington as the company’s next Chief Executive Officer, effective December 1. ServiceSource pioneered the...
by Dr. Natalie | Oct 15, 2014 | Big Data, Chief Revenue Officer, CMO, Conferences, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Internet of Things, Marketing Automation, Marketing Optimization, Marketing Software
One of the many scoops at Dreamforce this year is the announcement of the Customer Success Platform. The idea behind what Salesforce is offering is that companies and brands need a way to connect with their customers in new ways. There are nearly trillions of devices,...
by Dr. Natalie | Oct 9, 2014 | Conferences, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Software and Vendor Posts
The Dreamforce-related announcements are already starting to come in. Today ServiceSource announced a Customer Success solution powered by Salesforce1. Mike Rosenbaum, EVP, Salesforce Platform said, “The Salesforce1 Customer Platform is a game changer for...
