by Dr. Natalie | May 9, 2016 | CEO, CFO, Chief Revenue Officer, CIO, CMO, Conferences, Customer Experience, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Innovation, Leadership, Marketing Automation, Marketing Optimization, Marketing Software, Mobile Apps, Mobile Commerce
TweetData as a Disrupter: The Adobe Summit was fantastic. The opening keynotes gave us insight into some of the new products and innovations. What’s clear is that digital disruption means taking all the data that can be collected about customers, using that...
by Dr. Natalie | May 9, 2016 | Analytics of Everything, Big Data, CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, CMO, Conferences, Contact Centers, CRM, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Employee Collaboration Affects Customer Experience, Internet of Analytics, Leadership, Marketing Optimization, Marketing Software, Organizational Change Management, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service
TweetWhat we saw at the conference was a full suite for customer experience. As point solutions turn to suites, Constellation Research predicts organizations that want to keep all the information about customers flowing in one place will most likely turn to platforms,...
by Dr. Natalie | Jan 8, 2016 | CMO, Content Marketing, Customer Experience, Customer Service, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Leadership, storytelling
TweetI think most brands, when they started in social and digital media didn’t realize the commitment they were heading into to be content creators or essentially publishers. But what the recent past has shown is that engaging customers in digital and social is...
by Dr. Natalie | Dec 14, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetThanks for checking back in, lives dive right back in to the final part of this study! 3. Get Credit for Delivering Great Experiences Social media isn’t just for fun anymore; it has evolved into a critical channel for customer outreach and customer feedback....
by Dr. Natalie | Dec 1, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetWelcome to Part 4 of this topic! I hope you’re finding it informative so far. 3. Deciding When (and When Not) to Take Action on Customer Feedback Almost all businesses collect feedback from their customers. The problem is that few incorporate that feedback into...
