by Dr. Natalie | Mar 17, 2014 | Conferences, Events
I’m looking forward to attending the Adobe Summit this year in Salt Lake City. Thinking about join me? Here are the top reasons why you should attend: Make the most of every opportunity Summit will give you the inspiration, tools, and know-how to find and...
by Dr. Natalie | Mar 9, 2014 | Conferences, Events
I’m thrilled to be attending the Marketo Marketing Nation Summit 2014. Here is more information if you’re interested in joining me: Conference Information Without question, the Marketo Marketing Nation Summit 2014 will be the Marketing Event of the year....
by Dr. Natalie | Jan 23, 2014 | Customer Experience, Customer Service
This post is part of the Deep Thoughts at Dreamforce Series of candid interviews with customer experience thought leaders. You can view the other videos in the series here. “Strategy that involves common sense is nearly impossible for large companies to do,”...
by Dr. Natalie | Jan 18, 2014 | Customer Experience, Customer Service
Reduce One-Off Requests Your support agents are knowledgeable about every aspect of your business. They have extensive knowledge about your product, your processes, and policies. So it’s an ironic twist of fate that (especially as your business scales) they spend most...
by Dr. Natalie | Jan 11, 2014 | Customer Experience, Customer Service
We love our customer support agents. Friendly, helpful, and patient by nature, these folks spend more time talking to your customers than anyone else in your company. They truly understand the pain points of your business, and they’re the ones putting in long hours to...
