by Dr. Natalie | Jan 18, 2013 | Customer Experience, Dr. Natalie's Blog, ROI of Social Media, Webinars
Proving Social Media ROI: What is Engagement Worth? How can you conclusively demonstrate the return on your social media investment? Research performed for The Social Customer Engagement Index 2012 revealed that two of the biggest obstacles in engaging with customers...
by Dr. Natalie | Feb 16, 2012 | Dr. Natalie's Blog, Events, Social Media Club Los Angeles
The Social Media Club/LA (SMCLA) today announced it will present, in cooperation with sponsor SAP, a panel discussion on social customer relationship management (CRM) titled “Loving Your Customer.” In this second SMC_LA presented panel discussion of the year,...