From the Field: Lithium Technologies and Microsoft Dynamics Partner To Create A Total Community Digital Strategy

From the Field: Lithium Technologies and Microsoft Dynamics Partner To Create A Total Community Digital Strategy

TweetIs social CRM dead? Depends on what you consider social CRM to be. With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements. The partnership includes Microsoft...
ROI of Online Cloud Communities

ROI of Online Cloud Communities

TweetI remember back in 2008-2009 being asked whether social / digital / communities had any business value. To me it was instinctively obvious, but I got that it was not obvious to others. In wanting others to see what I saw, I started down the road of creating ROI...
Verint® Acquires Telligent® to Extend Online Community Customer Experience

Verint® Acquires Telligent® to Extend Online Community Customer Experience

TweetAs you might recall, Telligent®, acquired Zimbra, whose purpose was to help organizations enhance support, drive digital transformation and to ensure brand consistency. Today, Verint acquired Telligent®. The reason for the acquisition? Verint wants to extended...
Why Top Marketers Create Branded Social Networks for Customer Engagement

Why Top Marketers Create Branded Social Networks for Customer Engagement

TweetThis report is about Marketers can create social networks to deliver better engagement and business results with branded, owned online communities. n the business environment that dominated the past few decades, successful marketers helped drive business value by...

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