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How GM Uses Social Media to Listen and Engage Customers

How GM Uses Social Media to Listen and Engage Customers

TweetHaving worked for GM years ago and lived in Detroit, the motor capital, it was really interesting to see how GM is using social media to listen and engage customers – in marketing as well as customer service. This new case study shows the depth and strength...
New Report: The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels

New Report: The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels

TweetThe word “agile” has been part of may conversations when it comes to software. This new report looks at the importance of agile customer care. What exactly does agile customer care and agile customer experience mean? Traditional Customer Care...

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