Creating An ROI For Human Capital And Organizational Change Projects: Part 2

Creating An ROI For Human Capital And Organizational Change Projects: Part 2

TweetI was working at a company and asked to do several things. First was to recruit 100 engineers. That may not seem like a lot, but for every 100 people, we interviewed we had 1 person accept. So it took interviewing 1000 people to obtain 100 engineers. Part of that...
Is Organizational Change Management Just the “Fluffy Stuff” or Is There Real Business Value?

Is Organizational Change Management Just the “Fluffy Stuff” or Is There Real Business Value?

TweetIs OCM and CC Kumbaya? When I first lead organizational change management (OCM) and culture change (CC), it was at previous high tech company; a company made up of mainly engineers. When the topic was first announced as part of our integrated product developed...
New Report: The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels

New Report: The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels

TweetThe word “agile” has been part of may conversations when it comes to software. This new report looks at the importance of agile customer care. What exactly does agile customer care and agile customer experience mean? Traditional Customer Care...

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