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Real-time, In-Journey Customer Experience Mapping Provides The Right-time, Real-time Engagement

Real-time, In-Journey Customer Experience Mapping Provides The Right-time, Real-time Engagement

TweetIn-Journey, Real-time Customer Journey Mapping Lots of clients ask, “How can I improve my customer experience to gain and retain loyal customers?” Some brands are operating on old legacy systems and are having a difficult time being able to...
What To Do If You Have Frustrated Customers: Transform the In-Journey Customer Experience

What To Do If You Have Frustrated Customers: Transform the In-Journey Customer Experience

TweetMany brands have been coming to me for years to try and figure out what to do about customer frustration. At the end of the day, it might be that a brand has to completely rethink of the customer experience, from the customer’s point of view. Often what...
How to Improve Customer Service by Dr. Natalie (Part 1) – Using Social Media to Make Changes

How to Improve Customer Service by Dr. Natalie (Part 1) – Using Social Media to Make Changes

TweetSocial Customer Service: The Daily, Real-time Board of Directors Meeting With Your Customers For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… If a...

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