by Dr. Natalie | May 29, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CIO, CMO, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Digital Marketing, Dr. Natalie's Blog, ecommerce, Leadership, Marketing Optimization, Mobile Commerce, Organizational Change Management, Social CRM, Social Networks, Social Selling
In-Journey, Real-time Customer Journey Mapping Lots of clients ask, “How can I improve my customer experience to gain and retain loyal customers?” Some brands are operating on old legacy systems and are having a difficult time being able to incorporate...
by Dr. Natalie | May 7, 2015 | Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Dr. Natalie's Blog, Leadership, Organizational Change Management
Many brands have been coming to me for years to try and figure out what to do about customer frustration. At the end of the day, it might be that a brand has to completely rethink of the customer experience, from the customer’s point of view. Often what happens...
by Dr. Natalie | Dec 16, 2013 | Dr. Natalie's Blog
Twitter keeps revamping its program ‘Twitter for Business’ frequently. Whether it’s small or big business, use of Twitter is on the rise. According to Constant Contact survey, 25 percent small business owners see Twitter effective for their business in 2013, while in...
by Dr. Natalie | Sep 25, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog, Organizational Change Management, ROI of Social Media, Social Analytics, Social Media Monitoring
Social Customer Service: The Daily, Real-time Board of Directors Meeting With Your Customers For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… If a meeting...
