Privacy vs. Protection: What Type of Customer Experience Do Consumers Want?

Privacy vs. Protection: What Type of Customer Experience Do Consumers Want?

by | Feb 20, 2016 | Analytics of Everything, Big Data, CEO, CIO, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, The Customer Experience of Privacy, The Customer Experience Of Security and Consumer Data Protection

Congressman Ted Lieu (D-Los Angeles County) and author of  of the ENCRYPT ACT of 2016, said of statement regarding the APPLE court order: “The terrorist attack in San Bernardino was horrific and the tragic loss of innocent lives demands a strong response.  I...
How Many Security Breach Notices Have You Gotten? Time Cloud Providers Step Up

How Many Security Breach Notices Have You Gotten? Time Cloud Providers Step Up

by | Feb 16, 2015 | B2B Customer Success Management, Big Data, CFO, CIO, CMO, Customer Experience, Customer Service, Dr. Natalie's Blog, EU privacy law, Internet of Things, Leadership, Marketing Software, Organizational Change Management, PPI

I don’t know about you, but I do worry about cybercrime. I just got another notice in the mail from a company saying that they “may have had a security breach.”  The security of CRM or customer data is clearly something that customers care about....
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