by Dr. Natalie | Jun 1, 2015 | B2B Customer Success Management, CEO, Chief Revenue Officer, CIO, CMO, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, Leadership, Marketing Optimization, Organizational Change Management, Owned Communities, ROI of Social Media
Analyst Day Review of Lithium On this first day, we heard from not only the executives at Lithium but also customers. One study Lithium engaged in showed that while 49% executives thought that bad customer experience would drive customers away, the actual number is...
by Dr. Natalie | May 21, 2014 | Chief Revenue Officer, CMO, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Featured, Leadership, Organizational Change Management
Lithium Launches Inaugural Customer Expectations Survey. This study shows how online experiences are essential to American life. Americans evenly split on whether to give up good sex or good Internet if forced to choose. My POV: Are you kidding me? What happened to...
