• About
  • Services
  • Book
  • Blog
  • Speaking
  • Testimonials
  • Contact
Menu
  • About
  • Services
  • Book
  • Blog
  • Speaking
  • Testimonials
  • Contact
How to Improve Customer Service by Dr. Natalie (Part 13) & Increase Revenue & Decrease Costs

How to Improve Customer Service by Dr. Natalie (Part 13) & Increase Revenue & Decrease Costs

by Dr. Natalie | Dec 28, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog

The Socially-Enabled Customer Service Increases Revenue and Reduces Costs For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… I’ve been writing about many...
How to Improve Customer Service by Dr. Natalie (Part 12) & Become an Agile & Customer Focused

How to Improve Customer Service by Dr. Natalie (Part 12) & Become an Agile & Customer Focused

by Dr. Natalie | Dec 21, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog

How Do You Know If Your Company Is Agile and Customer-Focused? For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on…  If we use the OODA Loop as our basis,...
How to Improve Customer Service by Dr. Natalie (Part 11) By Creating Extraordinary Customer Responsiveness

How to Improve Customer Service by Dr. Natalie (Part 11) By Creating Extraordinary Customer Responsiveness

by Dr. Natalie | Dec 18, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog

Force Multiplier #6: Create Extraordinary Customer Responsiveness For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… Social Media for Customer Service...
How to Improve Customer Service by Dr. Natalie (Part 10) – Affect on PR And Customer Loyalty

How to Improve Customer Service by Dr. Natalie (Part 10) – Affect on PR And Customer Loyalty

by Dr. Natalie | Dec 7, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog

Force Multiplier #5: Proactive Monitoring Of PR Events And Leaks, Leverage Customer Feedback And Customer Data To Facilitate Customer Loyalty For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service and PR,...
How to Improve Customer Service by Dr. Natalie (Part 9) & Get Better Business Insights

How to Improve Customer Service by Dr. Natalie (Part 9) & Get Better Business Insights

by Dr. Natalie | Dec 4, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog

Force Multiplier #4:  Less Missed Trends, More Cross-Department Input, More Business Insight And Foresight For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read...
« Older Entries
Copyright ©2021 Genesys. Patents Pending. All rights reserved. Genesys, the Genesys logo, Empathy in Action, Experience as a Service, Empathy Pillars, Systems of Empathy, Empathy in Action Flywheel, Employee Experience Orchestration, Customer Experience Orchestration, The Experience Index and the Systems of Empathy Experience Orchestration are trademarks or registered trademarks of Genesys. All other product and company names may be trademarks or registered trademarks of their respective holders. Usage does not imply any affiliation with or endorsement by the holder.