NetFlix Saturday Night Live Apology Parody and Actual Apology From Reed Hastings CEO of Neflix

NetFlix Saturday Night Live Apology Parody and Actual Apology From Reed Hastings CEO of Neflix

TweetThis is a comparison of the actual apology and the parody that ended up on Saturday Night Live. What companies want to do is to not end up with PR nightmares because they don’t really understand social media and how important the feedback of their customers...
Could Social Media Monitoring Have Saved Netflix & Blockbuster from Themselves?

Could Social Media Monitoring Have Saved Netflix & Blockbuster from Themselves?

TweetI teamed up with my friend Jennifer Tyler, @JenHowell4, at Sysomos and we did a little social media monitoring on the Netflix situation. One of the goals of this blog post is to show that data can be used to tell a story. When you tell a story, the audience...

Pin It on Pinterest