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Webinar: Muti-Channel Customer Service – Technology Affects an Agent’s Ability to Deliver Great Customer Experiences

Webinar: Muti-Channel Customer Service – Technology Affects an Agent’s Ability to Deliver Great Customer Experiences

TweetCustomer Service Professionals need to understand how the customer experience impacts the bottomline. Agents are the frontline for most companies and this research study found that agents with better technology provide better customer experiences. According to a...
Webinar: Multi-Channel MultiGenerational Customer Service- Gen X, Y, Millennials, Boomer, Silent Generation -Customer Experience

Webinar: Multi-Channel MultiGenerational Customer Service- Gen X, Y, Millennials, Boomer, Silent Generation -Customer Experience

TweetIf you are in a business serving broad consumer markets, your customers are likely to span multiple generations – Gen X, Gen Y, millennials, boomers, silent generation and so on. A one-size-fits-all approach to customer engagement won’t work across these customer...

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