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One in Every Five Mobile Users Actively Seeks Help While Using an App

One in Every Five Mobile Users Actively Seeks Help While Using an App

TweetHelpshift’s customer support platform for mobile shares proprietary data reveals the importance and impact of in-app support for the mobile industry. Helpshift’s team of data scientists polled the company’s entire install base of 1.3 billion devices,...
TeleTech Survey Results: The Mobile Customer Experience Imperative

TeleTech Survey Results: The Mobile Customer Experience Imperative

TweetThe study found that while just 1.4 percent of retail bank customers currently use their mobile devices for video chat sales or service support, nearly one quarter of all respondents (24.4 percent) would use these capabilities if their primary bank offered it....

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