by Dr. Natalie | Feb 2, 2016 | Customer Experience, Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Leadership, Mobile Apps, Mobile Commerce
Helpshift’s customer support platform for mobile shares proprietary data reveals the importance and impact of in-app support for the mobile industry. Helpshift’s team of data scientists polled the company’s entire install base of 1.3 billion devices, monitoring...
by Dr. Natalie | Jul 14, 2015 | Chief Revenue Officer, Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, Internet of Things, Leadership, Mobile Commerce, Social Mobile
The study found that while just 1.4 percent of retail bank customers currently use their mobile devices for video chat sales or service support, nearly one quarter of all respondents (24.4 percent) would use these capabilities if their primary bank offered it. Each...
