Microsoft Dynamic’s Strategic Alliance with Lithium

Microsoft Dynamic’s Strategic Alliance with Lithium

TweetIt’s true – to deliver on a brand promise of excellent customer experience, it takes a village.  And it makes perfect sense that Microsoft Dynamics has created a strategic alliance with Lithium, a community platform vendor. What does this mean?...
Microsoft Dynamics and LinkedIn Sales Navigator Make Strong Connections

Microsoft Dynamics and LinkedIn Sales Navigator Make Strong Connections

TweetLinkedIn is building deeper integration between LinkedIn Sales Navigator and Microsoft Dynamics CRM, enabling companies to easily connect their social selling activities to their customer engagement efforts. LinkedIn’s  information embedded right into...
CEO’s Mandate: Make Customer Service / Customer Experience Top Priority

CEO’s Mandate: Make Customer Service / Customer Experience Top Priority

TweetCEO’s Must Make Customer Experience the Number One Top Priority The bottom-line? You know me. I get to it real quick. When you empower your customer service agents, you have the opportunity to delight your customers. Technology is key, but it actually takes...

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