by Dr. Natalie | Jun 9, 2016 | Analytics of Everything, B2B Customer Success Management, Big Data, CEO, Chief Revenue Officer, CIO, CMO, Conferences, Content Marketing, CRM, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, Dr. Natalie's Blog, Leadership, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities
Is social CRM dead? Depends on what you consider social CRM to be. With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements. The partnership includes Microsoft Dynamics and...
by Dr. Natalie | Apr 4, 2016 | Conferences, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT, Leadership
Source: Microsoft The key to this story is raising elevator reliability to new heights. Thomas Krupp is taking preventative maintenance a step further to predictive and, even pre-emptive service, by harnessing the power of the Internet of Things. Data is collected by...
by Dr. Natalie | Apr 4, 2016 | Big Data, Digital Disruption, Digital Marketing, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT, Leadership
Among the many stories at Microsoft Envision Conference were those around digital transformation. Whether it be about Automotive and Volvo, Dartmouth-Hitchcock and Healthcare, ThyssenKrupp and Engineering, Case Western Reserve and Research, AccuWeather.com and Weather...
by Dr. Natalie | Sep 8, 2015 | Big Data, CRM, Customer Experience, Customer Service, Customer Service Agents, Dr. Natalie's Blog
Wondering how to get the ROI out of your CRM software? There’s many things that will affect it. One is productivity and it’s affect on customer engagement. According to the Journal of Experimental Psychology,1 every time a user switches programs or...
by Dr. Natalie | Jun 24, 2015 | Big Data, CMO, CRM, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Marketing Optimization, Owned Communities, peer-to-peer communities
It’s true – to deliver on a brand promise of excellent customer experience, it takes a village. And it makes perfect sense that Microsoft Dynamics has created a strategic alliance with Lithium, a community platform vendor. What does this mean? Microsoft...
