by Dr. Natalie | Apr 5, 2016 | CIO, Conferences, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT
Underwriters Lab is transitioning from a legacy to a digital company. Source: Microsoft You may not recognize the name “Underwriters Laboratory,” but “UL” is a mark you’ve seen everywhere. In fact it’s on 22 billion products,...
by Dr. Natalie | Apr 5, 2016 | CIO, Cloud Computing, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT
Sports is the new playing field is the world of business. Real Madrid is one of the most storied futbol clubs in history. Over 113 years, the club has won 116 official trophies. FIFA has recognized Real Madrid as the best futbol club of the 20th century. Since then,...
by Dr. Natalie | Apr 4, 2016 | CIO, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT
Source: Microsoft Digital transformation is growing an agricultural revolution 100 feet under the streets of London. British startup Growing Underground saw an abandoned air raid tunnel under the streets of London as an opportunity to experiment with ways to feed a...
by Dr. Natalie | Apr 4, 2016 | CIO, Cloud Computing, Conferences, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT
What is Microsoft up to now? Empowering people with sight loss the opportunity to experience city life. Source: Microsoft Everyone has a right to independence, but not everyone has the capacity. Cities Unlocked aims to set people with sight loss free to experience...
by Dr. Natalie | Mar 3, 2016 | Analytics of Everything, CIO, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog, Innovation, Leadership, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, Technology
Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact...
