by Dr. Natalie | Mar 17, 2018 | Disruption, Dr. Natalie's Blog, Flying Cars
Remember the flying cars in the TV series the Jetsons? Flying cars are not just for cartoons anymore! Google’s co-founder, Larry Page, has launched an autonomous flying taxi firm called Kitty Hawk. Could this mean competition for commuters and business travelers...
by Dr. Natalie | May 26, 2017 | Amazon, Amazon Prime, Customer Experience, Customer Service, Internet, Social Commerce
In the age of instant gratification, brand loyalty is not what it used to be: Today, you can get your groceries delivered straight to your home, request a ride across town via Uber or Lyft, and turn to a service like Amazon Prime to bring nearly anything else you want...
by Dr. Natalie | May 24, 2017 | Amazon, Amazon Prime, CEO, Chief Revenue Officer, Customer Experience, customer experience maturity, CX, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog, Drones, Experimentation, FailFast, Innovation, Leadership
Ever Had a Package Delivered Late, Not at All Or To the Wrong Address? One of the most irritating issues with ordering online is whether the package gets delivered and to the right address and on time. I know I’ve experienced this a number of times and...
by Dr. Natalie | Jan 4, 2016 | Analytics of Everything, CEO, Crossing the Chasm, Customer Service, Digital Disruption, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT, Leadership
The Digital Disruption Is Here. The digital disruption is showing up in a very traditional industry, the auto industry. How? General Motors, with the $500 million investment in Lyft, is creating a wider-ranging strategic partnership that will include a rental program...
