CEO’s Mandate: Make Customer Service / Customer Experience Top Priority

CEO’s Mandate: Make Customer Service / Customer Experience Top Priority

TweetCEO’s Must Make Customer Experience the Number One Top Priority The bottom-line? You know me. I get to it real quick. When you empower your customer service agents, you have the opportunity to delight your customers. Technology is key, but it actually takes...
How Technology Affect an Agent’s Ability to Deliver Customer Experiences and The Affect on Increasing Revenue and Decreasing Costs

How Technology Affect an Agent’s Ability to Deliver Customer Experiences and The Affect on Increasing Revenue and Decreasing Costs

TweetWe conducted a study to determine the affect of technology on Customer Service Agent’s ability to deliver great customer experiences, increase revenue, decrease customer churn, agent attrition and contact center and call center costs, especially the cost of...
Dr Natalie Petouhoff – List of Publications, Books, Research, White Papers, ebooks,

Dr Natalie Petouhoff – List of Publications, Books, Research, White Papers, ebooks,

TweetPublications, Books, Articles and Research Of Dr. Natalie Petouhoff. I was recently asked to create a list of all the things I’ve written… I not sure I have them all… but here’s a list of white papers, chapter in books, books I’ve...

Pin It on Pinterest