by Dr. Natalie | Jun 9, 2016 | Analytics of Everything, B2B Customer Success Management, Big Data, CEO, Chief Revenue Officer, CIO, CMO, Conferences, Content Marketing, CRM, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, Dr. Natalie's Blog, Leadership, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities
Is social CRM dead? Depends on what you consider social CRM to be. With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements. The partnership includes Microsoft Dynamics and...
by Dr. Natalie | Jun 2, 2015 | Chief Revenue Officer, CMO, CRM, Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, Leadership, Marketing Optimization, Online Communities, Organizational Change Management
Lithium Technologies and Microsoft Corporation have signed a strategic alliance agreement to integrate Lithium social interactions and community data into Microsoft Dynamics CRM. So finally we can integrate customer records with community and social…...
by Dr. Natalie | Oct 1, 2012 | Social CRM
Lithium was recognized by Gartner, Inc. in the Leaders Quadrant of the Social CRM Magic Quadrant. Here’s the links to the press release: Lithium Press Release. The Gartner Social CRM Magic is an annual report tracks trends in the Social CRM market and analyzes...
