by Dr. Natalie | Dec 25, 2012 | Dr. Natalie's Blog
Did you know that there are over 3.5 billion pieces of content shared each week? This Keynote Presentation is about the transformation of brands- from static icons to social, digital experiences. Its’ about how companies need to reconsider their strategic and...
by Dr. Natalie | Nov 9, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #1: Use Social Customer Service To Reduce Customer Service Costs Customer Service is in an “always on” state and is available to your customers. In social media there is a ratio people who interact. That ratio is about 1% post, 10% interact and 90%...
by Dr. Natalie | Oct 26, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Why OODAing so Important to Social Customer Service? Social Customer Service As a Force Multiplier In keeping with the military theme, integrating Customer Service with social media can become the force multiplier for your business. First, let’s define the term “force...
by Dr. Natalie | Oct 12, 2012 | Events
Scott Monty, who heads up Social Media at Ford, talked about how the car & driver are integrated by new technologies. I love what Scott has done at Ford. My dad worked there for 40 years, it’s great to see the American auto industry thrive! Ford Motor Company, a...
by Dr. Natalie | Mar 28, 2012 | Dr. Natalie's Blog, ROI of Social Media, Social Business and Social Media Case Studies
• Are you a brand? Want to know the ROI of your social media initiative? Want to be able to justify your program and gain more executive buy-in? We boil up your social media initiative results into a simple, dynamically engaging digital dashboard. • Are you a software...