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Coverage on First Day: Analyst Day at Lithium’s LiNC15 Conference

Coverage on First Day: Analyst Day at Lithium’s LiNC15 Conference

TweetAnalyst Day Review of Lithium  On this first day, we heard from not only the executives at Lithium but also customers. One study Lithium engaged in showed that while 49% executives thought that bad customer experience would drive customers away, the actual number...
#LiNC15 Conference Highlights – Customer Experience Rules the World

#LiNC15 Conference Highlights – Customer Experience Rules the World

TweetCustomer Experience is ruling the world. At least parts of it. The conference began with Lithium’s CEO Rob Tarkoff talking about customer expectations. Today’s customers have extreme expectations and that brands are struggling to keep pace with new ways of...

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