by Dr. Natalie | Sep 22, 2016 | CEO, CFO, Chief Revenue Officer, CMO, Crossing the Chasm, Customer Experience, customer experience maturity, CX, Digital Disruption, Digital Performance Management, digital transformation, Dr. Natalie's Blog, DX, Employee Collaboration Affects Customer Experience, Innovation, Leadership, Organizational Change Management, ROI Of Customer Experience, ROI of Organizational Change Management
Having been a long-term customer experience advocate and studied the field, I as many others, have noticed that while companies are saying that customer experience is a key differentiator, that it’s at the top of their priority list of business initiatives, that...
by Dr. Natalie | Mar 2, 2016 | Analytics of Everything, CEO, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog
What’s The Combo Up To? Blueprint, an innovator and global leader in accelerating and de-risking large, complex IT projects, and Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced a resale...
by Dr. Natalie | Feb 22, 2016 | Analytics of Everything, Big Data, CEO, Chief Revenue Officer, Cloud Computing, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet, Internet of Analytics, Internet of Things, IOT, Leadership, Organizational Change Management
What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days. Unlike many overhyped technology visions over the years, IoT has the underpinnings today to start happening throughout the developed world. Sensors everywhere. Ubiquitous...
by Dr. Natalie | May 27, 2014 | Conferences, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Events
If you have implemented something and have a great case study there is no time like the present to submit it to Constellation’s SuperNova Awards. In our 4th annual The SuperNova Awards we seek to honor leaders who have overcome adversity to successfully...
by Dr. Natalie | May 8, 2014 | Big Data, CMO, Customer Experience, Dr. Natalie's Blog
Organizations are struggling to capture and interpret data that is spread across various analytic systems, each system handling different types of processing and data. The space to be the leader in big data analytics market and data warehouse is getting more crowded...
