by Dr. Natalie | Apr 7, 2016 | Customer Experience, Internet of Things, IOT, Technology
How Does IOT and Customer Behaviors Affect The Insurance Technology Companies? The World Insurance Report 2016 (WIR), released by Capgemini, identifies multiple threats pushing the insurance industry toward massive disruption. The continued evolution of the Internet...
by Dr. Natalie | Apr 5, 2016 | CIO, Cloud Computing, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT
Sports is the new playing field is the world of business. Real Madrid is one of the most storied futbol clubs in history. Over 113 years, the club has won 116 official trophies. FIFA has recognized Real Madrid as the best futbol club of the 20th century. Since then,...
by Dr. Natalie | Apr 4, 2016 | CIO, Cloud Computing, Conferences, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT
What is Microsoft up to now? Empowering people with sight loss the opportunity to experience city life. Source: Microsoft Everyone has a right to independence, but not everyone has the capacity. Cities Unlocked aims to set people with sight loss free to experience...
by Dr. Natalie | Mar 11, 2016 | Big Data, Chief Revenue Officer, CIO, Cloud Computing, CMO, Content Marketing, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, ecommerce, Innovation, Internet, Internet of Analytics, Leadership, Marketing Optimization, The Cloud
Capgemini Is Helping Clients to Migrate Application on AWS. Capgemini announced that it is dedicating more global resources to help enterprise customers build and migrate applications on Amazon Web Services (AWS). As part of its extended cloud services program, which...
by Dr. Natalie | Mar 7, 2016 | CEO, CFO, Chief Revenue Officer, CIO, Contact Centers, Customer Experience, Customer Service, Customer Service Agents, Digital Disruption, digital transformation, Dr. Natalie's Blog, Leadership, Organizational Change Management, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, ROI of Social Media
Customers are More Difficult to Serve Than Ever. Is Your Brand Ready? Avaya, a Contact Center Infrastructure for 15 consecutive years unveiled customer engagement innovations that meet customer expectations where the rules of the game have changed: 90% of people move...
