Lithium Launches Study: Americans Torn Between Good Internet and Sex: Are Our Values Out of Wack?

Lithium Launches Study: Americans Torn Between Good Internet and Sex: Are Our Values Out of Wack?

by | May 21, 2014 | Chief Revenue Officer, CMO, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Featured, Leadership, Organizational Change Management

Lithium Launches Inaugural Customer Expectations Survey. This study shows how online experiences are essential to American life.  Americans evenly split on whether to give up good sex or good Internet if forced to choose. My POV: Are you kidding me? What happened to...
The Social Consumer – An Interview WIth Mike Krigsman and Vala Afshar at the NMX Conference

The Social Consumer – An Interview WIth Mike Krigsman and Vala Afshar at the NMX Conference

by | May 4, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, Dr. Natalie's Social Network Show, Leadership

I had the opportunity to interview Mike Krigsman and Vala Afshar at the NMX Conference about their views on the intersection of the social consumer and businesses. What do businesses need to understand about the social consumer? What mistakes are they making? And what...
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