by Dr. Natalie | Dec 6, 2016 | Cloud Computing, Cloud Technology, Contact Centers, Customer Experience, Customer Service, Customer Service Agents, CX, Digital Disruption, Dr. Natalie's Blog
Genesys has completed the acquisition of Interactive Intelligence. Why acquire Interactive Intelligence? The idea is that the addition of Interactive Intelligence will enable Genesys to accelerate its mission of powering the best customer experiences in more...
by Dr. Natalie | Oct 19, 2016 | Contact Centers, CRM, Customer Experience, customer experience maturity, Customer Service, Customer Service Agents, Dr. Natalie's Blog, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service
Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList™ for Customer Service and Contact Center Software. The program offers buyers of technology a list of offerings to consider...
by Dr. Natalie | Aug 31, 2016 | CRM, Customer Experience, customer experience maturity, Customer Service, Customer Service Agents, digital transformation, Dr. Natalie's Blog, Leadership, Organizational Change Management, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, Technology, The Cloud
Genesys (www.genesys.com), a customer experience, omnichannel and contact center solution and Interactive Intelligence Group Inc. (www.inin.com), a customer engagement and global leader of cloud and on-premise solutions for communications and collaboration,...
by Dr. Natalie | Mar 3, 2016 | Analytics of Everything, CIO, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog, Innovation, Leadership, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, Technology
Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact...
by Dr. Natalie | Jun 11, 2014 | Big Data, Customer Experience, Customer Service, Dr. Natalie's Blog
IBM and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to...
