by Dr. Natalie | Nov 9, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetLeveraging Global Trends to Engage Today’s Consumers According to Nielsen’s latest Global Trust in Advertising report (Figure 3) which surveyed more than 28,000 Internet respondents in 56 countries found that: » 92% of consumers say they trust earned media, such...
by Dr. Natalie | Dec 2, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog, Featured, Software and Vendor Posts, Webinars
TweetIf you are in a business serving broad consumer markets, your customers are likely to span multiple generations – Gen X, Gen Y, millennials, boomers, silent generation and so on. A one-size-fits-all approach to customer engagement won’t work across these customer...
