by Dr. Natalie | Oct 1, 2012 | Social CRM
TweetLithium was recognized by Gartner, Inc. in the Leaders Quadrant of the Social CRM Magic Quadrant. Here’s the links to the press release: Lithium Press Release. The Gartner Social CRM Magic is an annual report tracks trends in the Social CRM market and...
by Dr. Natalie | Apr 23, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetMost large companies spend nearly 1.5-4B dollars in Customer Service costs, with 30,000-70,000 agents, managing 150M-350M interactions per year with a phone interaction costing between $10-$35. Gartner says, “At least 35% of customer service centers will...
