Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

TweetBuyer’s Guide for Customer Success Management: Gainsight I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options...
Totango: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 1)

Totango: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 1)

TweetBuyer’s Guide for Customer Success Management: Totango I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options...
ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 1)

ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 1)

TweetI’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor. In addition to an overview of the...
The CMO is Dead: CMOs Use Big Data To Become Chief Revenue And Innovation Officers

The CMO is Dead: CMOs Use Big Data To Become Chief Revenue And Innovation Officers

TweetI know you’ve seen these types of dramatic headlines before: The CMO is dead. But in actuality, the roles in marketing, sales, and customer service that once governed how business “gets done” are shifting. This best practices report, Data-Driven Marketing...

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