by Dr. Natalie | Apr 18, 2016 | Banking, Big Data, CEO, CFO, Chief Revenue Officer, CIO, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, FinTech
Capgemini and Efma today released the 2016 World Retail Banking Report (WRBR). The comprehensive survey data in this report, gathered from polls of 16,000 customers in 32 countries, as well as over 140 industry executives around the world, is designed to assist banks...
by Dr. Natalie | Apr 7, 2016 | Customer Experience, Internet of Things, IOT, Technology
How Does IOT and Customer Behaviors Affect The Insurance Technology Companies? The World Insurance Report 2016 (WIR), released by Capgemini, identifies multiple threats pushing the insurance industry toward massive disruption. The continued evolution of the Internet...