by Dr. Natalie | Jan 23, 2017 | Analytics of Everything, CFO, Chief Revenue Officer, CIO, Crossing the Chasm, CTO, Digital Business Platform, Digital Disruption, digital transformation, Dr. Natalie's Blog, Employee Collaboration Affects Customer Experience, Innovation, Leadership, Organizational Change Management, Technology, The Cloud
Disruption surrounds the marketplace. As companies face disruption in their industry, the race to stay ahead of or beat the competition is quickening. Software is one of the ways companies competitively automate, manage and analyze business processes, data and content...
by Dr. Natalie | Jan 23, 2017 | Analytics of Everything, Crossing the Chasm, Customer Experience, Digital Business Platform, Digital Disruption, digital transformation, Dr. Natalie's Blog, Leadership, WCA (Workflow Content Automation)
As companies take on digital transformation for real, they need to consider the people (their skills and backgrounds), the processes (has the brand made them digital or they still doing things on spreadsheets?) and the technology (to enable the company to be more...
by Dr. Natalie | Jan 9, 2017 | Crossing the Chasm, Customer Success Management, digital transformation, Dr. Natalie's Blog, Software and Vendor Posts, The phases of a start-up
As most acquisitions start out with the “ideal” that the product will remain pristine and nothing will change – it will be interesting to see if the acquisition of Trello by Atlassian will be the norm or the exception. From a business point of view Atlassian paid...
by Dr. Natalie | Jun 22, 2016 | CEO, CFO, Chief Revenue Officer, CIO, Crossing the Chasm, Customer Experience, customer experience maturity, Digital Disruption, digital transformation, Dr. Natalie's Blog, Innovation, Mobile Apps, Organizational Change Management
What’s the Importance of CX? There’s a lot of talk about creating a great customer experience. Seems the world has gone from being concerned with CRM to customer experience. And every vendor is talking about it- whether its a marketing vendor, customer...
by Dr. Natalie | Sep 15, 2015 | Big Data, CEO, Chief Revenue Officer, CIO, CMO, Crossing the Chasm, Customer Experience, Dr. Natalie's Blog
As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience”. Phones have become “the” selfie device, now this study shows consumers want...
